Appointments & Scheduling

Appointment Settings

Admins settings appointments working-hours reminders cancellation-policy

Appointment Settings (?page=appointment-settings) controls scheduling rules clinic-wide: hours of operation, slot behavior, reminders, no-show automation, and cancellation/refund policy. Requires admin/settings access.

Core scheduling

Default Duration (minutes) — default appointment length.
Gap Between Slots (minutes) — buffer time between bookings.
Working Hours Start/End and Working Days — defines the bookable window.
Default Calendar View — Day or Week view shown by default on the Appointments page.
Online Booking Advance (days) — how far ahead patients/staff can book.

Reminders

Toggle automatic reminders on/off.
Set Reminder Lead Time (hours before the appointment) to send them.

No-show automation

Toggle automatic no-show flagging.
Set hours past appointment time before an unattended appointment is auto-flagged as no-show.

Cancellation & refund policy

Toggle whether a cancellation policy applies at all.
Configure a full refund window (e.g., refund in full if cancelled more than X hours before).
Configure a partial refund percentage and window (e.g., 50% refund if cancelled more than X hours before).

Doctor availability

A separate section lets you set individual doctor availability (per-doctor working hours/days), overriding the clinic defaults where needed.

Common issues & fixes

check working hours/days and the slot gap setting.

the cancellation policy toggle must be enabled for refund options to appear.

confirm the auto-reminder toggle is on and that a messaging channel (email/SMS/WhatsApp) is configured in Settings.

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