Settings & Integrations

Payment Gateway & Billing Settings

Admins payments stripe razorpay paypal payu

Payment Gateway (`tab=payment`)

Configure credentials for the supported payment gateways: Stripe, Razorpay, PayPal, and PayU. Multiple can be configured; patients choose from whichever are enabled when paying online.

Billing & Invoicing (`tab=billing-settings`)

  • Invoice prefix — customize the numbering scheme for invoices.
  • GST/tax — default tax rate and currency.

GST Item-Type Rates (a sub-section of billing settings)

This is what's actually applied per line item on every invoice — configure GST treatment per item type (e.g., consultation vs. medication vs. lab test may have different rates). The single "Default Tax Rate" in Billing & Invoicing is only a fallback used for an unrecognized item type, not the primary mechanism.

Common issues & fixes

check the GST Item-Type Rates table for that specific item type rather than assuming the default rate applies.
verify the relevant gateway's credentials are correct and, for sandbox/test setups, that you're not using live keys against a test flow or vice versa.
the prefix change typically applies going forward only; historical invoice numbers aren't renumbered retroactively.

Was this article helpful?

Thanks for the feedback!

Related articles

Settings & Integrations
Settings Overview (Where Everything Lives)
Billing & Payments
Billing Overview — Invoices, Payments & Refunds
Billing & Payments
Patient Wallet & Online Payments
ESC
↑↓ navigate ↵ open esc close