Appointments & Scheduling

The Walk-in Kiosk & Queue Display

Front desk, Admins walk-in kiosk queue waiting-room self-booking

Two public, no-login screens support the physical waiting room experience:

  • Walk-in Kiosk (?page=walkin-kiosk) — a tablet/TV display showing a QR code patients scan to self-book a walk-in slot, today's doctor availability, and the current waitlist count. Auto-refreshes every 60 seconds.
  • Queue Display (?page=queue-display) — a fullscreen waiting-room TV screen showing who's being called next, with customizable theme, clock, notices, and rotating messages. No auth required (kiosk mode).

The self-booking flow (Walk-in Portal)

Scanning the kiosk QR code opens the Walk-in Portal (?page=walkin-book), a guided self-service flow:

  1. Auth — the patient logs into (or creates) their patient portal account.
  2. Book — pick from today's available walk-in slots.
  3. Pay — pay the walk-in booking fee (wallet top-up supported if the patient doesn't have sufficient balance).
  4. Confirm — booking confirmation with a token/queue position.

Setting up the Queue Display

Configure via the queue screen settings: theme (dark/light), background/accent/text colors, whether to show clock/logo/doctor name, privacy mode (hides patient's full name), footer message lines, general notices, and rotating motivational messages.

Common issues & fixes

ensure the kiosk device has a clear, well-lit screen; the URL behind it is the walk-in booking page and can also be typed manually if needed.
refresh the display; it's designed to auto-correct on its refresh cycle (default 30 seconds, configurable).
check the patient's wallet balance and that the configured booking fee/payment gateway is set correctly in settings.

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